DEEPSEEK SUPPORT RECORD - BLANK TEMPLATE
Prepared by ChinaAI. Fill this in locally; downloading it sends no report.

Service: [official web/app or third-party host]
First failure: [date, time and time zone]
Device and OS: [details]
Browser or app version: [details]
Affected feature/mode: [chat, login, upload, Search, other]
Scope: [one chat, all chats, one file, other]
Exact error: [copy the wording]
Official status checked at: [time and time zone]
Relevant component/incident: [what was shown]
Steps to reproduce: [short, non-sensitive example]
Basic new-chat result: [result / not tried]
Second browser/app result: [result / not tried]
Other checks and outcomes: [details / none]
Reference ID, if displayed: [optional]
Help needed: [what you need investigated]

Before sending: exclude passwords, verification codes, cookies, API keys,
private documents and full conversation histories. Crop screenshots to the
error. Leave untested checks marked "not tried". Send only the information
needed to explain the failure through the relevant provider's official support.

Guide: https://chinaai.chat/deepseek/not-working/
Official status: https://status.deepseek.com/